Raise a support ticket

Having trouble creating your video or looking for assistance from us. No problem, we are here to help you. To create your Support Ticket, please click this link to raise your ticket. We will attend to it immediately.

Pricing plans

Depending on the country or location from which you are viewing the website, each Selfanimate video template has a value in either rupees or US dollars. Some templates may cost more than others depending on their intricacy. Along with the template details, each video template's value is visible.

For your complete protection and privacy during transactions, Selfanimate uses extremely secure payment platforms. Your transaction details are not recorded by Selfanimate.

Razorpay, an outside provider of payment services, handles all rupee payment transactions. In addition to Gpay, Paytm, and other UPI choices, Razorpay supports a number of different payment wallets. PayPal handles transactions involving foreign currencies.

Receipts for payments made will be generated by the provider that provides the utilised payment platform. When the credit is successfully received at our end, Selfanimate will send the user an email of acknowledgement. For more information, you can contact us at service@selfanimate.com

  Refund policy

Selfanimate will always strive to provide the best of service and experience for our users. And we back it up with our refund policy in case something goes wrong with our process.

Given the nature of our product which is a digital item, we do not offer a refund or credit on a purchase unless there were certain issues in the video making process that did not allow the user to complete a certain task. If you like to request for a refund or a credit on a purchase, you should always open a support ticket first at service@selfanimate.com

We will assess the merits of the case at the backend systems. There is generally no obligation to provide a refund or credit in situations like the following:

  • you have purchased the credits and completed a video using a wrong template
  • you bought more credits by mistake
  • you decide to cancel the credits on your own will

If the decision is to issue a refund or credit, we will inform you about the same on email or phone that is registered with us.

If you have any clarification on our return and refund policy, please email us at service@selfanimate.com

  License agreement

This agreement applies to any video produced using the services provided by selfanimate.com.

When you, as a registered user of selfanimate.com, edit and produce a custom video from selfanimate.com, you agree to be bound by this License Agreement, the Selfanimate Privacy Policy, the Selfanimate Refund Policy and the Selfanimate Terms of Use.

For all video templates made available by Selfanimate on selfanimate.com:

  • When you purchase a video template from selfanimate.com and create the video using Selfanimate's services, you acquire an exclusive license to use, copy, reuse, distribute and display your custom video.
  • After purchasing a video template, modifying it with your own content and creating a new video, the new video becomes your property; thereby you (and only you) become the sole owner of the said video and is held accountable of its further use. If you use the videos customised with Selfanimate's services in any ways contradicting the law, you (and only you) are responsible and liable for all the respective consequences.