Digital business but dissatisfied customers? Try focusing on their experience…

Digitalization of business is the way forward and many have already implemented it. But when you look at it from a customer’s angle, the picture looks distorted. Typically, customers hear from a company when there are information updates or when the company wants to sell them something. Between these two transactional scenarios companies seldom connect […]

Let social distancing help you discover the real you

Nearly 90,000 hours. Over 13 years. Don’t worry. This is not the countdown to the apocalypse. In fact, it is how much time an average person spends at work over a lifetime. For some, the days following the global coronavirus outbreak have been devastating, to say the least. For others, it has completely changed their […]